Division of Statewide 9-1-1

The Division of Statewide 9-1-1 encompasses the Office of the Statewide 9 1 1 Administrator, the Statewide 9-1-1 Bureau, the Telecommunications Services Bureau, the Radio Network Services Bureau, and the Vehicle Services Bureau.

Office of the Statewide 9-1-1 Administrator is responsible for implementing, maintaining and overseeing a uniform statewide 9 1 1 system including text to 9-1-1 for all areas of the State outside of municipalities having a population over 500,000. Further, the Administrator is responsible for developing a plan to ensure 9-1-1 systems are consolidated and a Statewide Next Generation 9-1-1 Network is in place and maintained.

The Statewide 9-1-1 Bureau is responsible for the technical review of consolidation, modification, and waiver applications and disbursement of surcharge to Local 9-1-1 Systems and 9-1-1 system providers. The ISP has oversight authority of 9-1-1 systems and provides administrative support to the Statewide 9-1-1 Advisory Board.

Telecommunications Services Bureau is responsible for providing support to patrol officer via radio and telecommunications devices as well as supporting State of Illinois residence during requested needs for routine and emergency services from Illinois State Police.

Radio Network Services Bureau is responsible for providing reliable routine and emergency communication capabilities for state law enforcement agencies, federal, county, and municipal agency partners through the use of shared resources and interoperability protocols. In addition, support communications equipment for patrol vehicles as well as tower radio communications sites.

Vehicle Services Bureau is responsible for all departmental needs related to vehicles and their associated equipment. The bureau includes the Fleet Services Section, which provides, maintains, and supports the Department’s fleet to ensure officers are equipped with appropriate vehicles. It also includes the Vehicle Equipment Section, which oversees emergency communications and warning equipment, as well as in-car and officer-worn body cameras. The Camera Support Unit manages video-related responsibilities stemming from the use of officer-worn body cameras, including user access and role-based permissions. This unit is also involved in the rollout of new training, policy updates, and equipment enhancements.

Mission Statement

The Division of Statewide 9-1-1 will enhance public safety operations across Illinois by developing and maintaining a statewide Next Generation 9-1-1 (NG9-1-1) service, implementing text-to-9-1-1 capabilities, and supporting the statewide 9-1-1 land mobile radio infrastructure. Additionally, the Division delivers comprehensive fleet services to Illinois State Police officers, including the provisioning of all required fleet and emergency vehicle equipment, radio network services, in-car camera technology, and officer-worn body cameras. ISP telecommunicators provide critical communications support to State of Illinois agencies through the use of structured interoperability communications tools and software.